We believe that your information and your privacy are important — to you and to us. This policy explains how we use your information and how we keep it safe. It also explains the choices you can make at any time about how your information is used.
This Policy applies to you and anyone who uses our Products or Services under your account, if you establish an account with us. You are responsible for making sure all users of your account, if you establish one with us, understand and agree to this Policy. See below for a description of special circumstances where this Policy may not apply or may apply in addition to other policies.
Here are special circumstances where this Policy may not apply, or may apply in addition to other policies:
We collect information about you and how you’re using our Products or Services along with information about your devices and equipment. This may include performance information, along with web browsing, location and video viewing information.
The information we collect may depend on how you access our Products and Services and whether the Products and Services are being used in offline mode or online mode.
In order to complete your purchases from our website, we request information from you on our order form. We may collect your contact information (such as your name and shipping address) and certain banking or financial information (such as your credit card number and its expiration date). We use this information for billing purposes, for order fulfillment, contact you in case there is a problem with your order. Some of this information (such as the credit card number, the date of purchase, and our company’s name) will be shared with your bank or credit card company in order to complete the transaction, although we endeavor to make the type of purchase discrete (for example, by listing the product purchased as “VIECI ECOM PURCHASE, CHEYENNE WY” instead of “Autoblow”).
This information, by necessity, associates your contact information with the products and services you purchase. However, we do not sell, share, or rent this information to others that than as disclosed in this statement.
You do not need to establish an account with us to complete an online purchase from our website.
If you choose to establish an account with us, we may collect additional information from you (such as your product preferences) beyond that which is required for online purchases. This additional information is used to provide you with a more tailored experience in purchasing and using our products and services.
We do not sell, share, or rent this information to others that than as disclosed in this statement.
You do not need to establish an account with us to complete an online purchase from our website.
While using our Products and Services in offline mode, the Products and Services are not connected to the Internet. In offline mode, we do not collect or store any information about you or your usage of the Products and Services.
While using our Products in online mode or using our website, you are connected to the Internet and, more specifically, to our servers or websites on the Internet. In those cases, we collect the following information about you and your usage of the Products and Services:
Our website may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. This privacy statement applies solely to information collected by our website.
Interactive mode is a form of online usage of your device in which your device may be controlled remotely through our servers, either by you or by another person. When you use your device in interactive mode, your device connects to one of our servers using an encrypted connection, identifying itself with the device token key. When our installed application or web application (“Client”) is used to access your device, the connection is made using an encrypted connection to the same server to which your device is connected. All communication between your device and the Client goes through the encrypted connections through our server.
You may control your device yourself using our Client, or you may allow another person to control your device using our Client by providing that other person with your device’s token. You can change your device token at any time. Changing your device token will break all of your connections to the server and block access to your device using the old device token. You may break your internet connection immediately by turning off your device at any time while using it in interactive mode.
When our Client is used to control a device, commands are sent through our servers to a device. The commands are routed to the correct device using the device’s token key. When the device needs to send a response back to the Client, it is relayed through the same server to the connected Client. Note that there can be multiple Client connections to the same device at the same time.
Our servers act as a command broker between your device and the connected Client. We are able to see what commands are being sent to a device through our servers but we do know the identity of any users issuing or receiving those commands. We can see, for example, that a particular Client sent a command to a particular device to change from experience 5 to experience 6, or that a particular Client sent a particular device a command to increase the speed from level 3 to level 7, but we cannot identify the users of the device or the Client.
We store communication between your device and the connected Client for debugging purposes and we may also use this information for analytical purposes to improve customer experiences.
When you use the web application Client (currently at app.autoblow.com), we use third party analytics services (for example, Google Analytics) to monitor the app usage and we use this information to identify errors, incompatible browsers, and generally to detect issues we need to fix to improve the user experience.
We use your information, together with the information from testing and running our network, to provide the online usage features for your devices and for management of your online account, if you choose to create one. This information is used to provide, support, improve, protect, analyze and bill for our products, service and network; to communicate with you about your service, products or applications; to better understand how you use our products and services; to detect and avoid fraud; and for internal research for improvement to our Products and Services.
Here are examples of ways we use your information:
We may share your information with VIECI-owned or affiliated companies. Where such information is shared with VIECI-owned or affiliated companies, we require the affiliate to use, share and protect the information consistently with this Policy including honoring your communications preferences for first-party marketing of their products and services, your advertising consents and your California Data Rights.
There are also times when we provide information that identifies you personally to other companies and entities, such as government agencies, credit bureaus and collection agencies, without your consent, but where authorized or required by law, including for the following reasons:
You can manage your privacy choices about how we contact you and how we use or share your information.
We may wish to communicate with you about our Products and Services, including about your device and your account with us, if you choose to establish one. You can choose whether or not to receive these communications and in which of the following forms:
We work hard to safeguard your data using technological and organizational security controls. We maintain and protect the security of computer storage and network equipment, and we use security procedures that require employees to authenticate themselves to access sensitive data. We also limit access to personal information only to those with jobs requiring such access.
No security measures are perfect, however. We can’t guarantee that your information will never be disclosed in a manner inconsistent with this Policy. If a breach was to occur, we would notify you as required by applicable law.
We take steps to ensure that data is processed according to this Policy and to the requirements of applicable law. Data we collect may be processed and stored in the United States or in other countries where we or our affiliates or service providers process data. In the case of transfer of data to countries outside of the United States, we take reasonable steps to ensure that the transfer and storage of that data is complies with this Policy.
We use log files to identify IP addresses, browser type, domain name, date and time users have accessed our website. The data is used to analyze trends, administer the site, track users' movements, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
VIECI may wish to send you information about products and services of ours that we think you might like.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop VIECI from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, you may contact us using the contact information below.
Information about our customers and users, including information that identifies you personally, may be shared and transferred as part of any merger, acquisition, sale of company assets or transition of service to another provider. This also applies in the unlikely event of an insolvency, bankruptcy or receivership.
We may update this Policy as necessary to reflect changes we make and to satisfy legal requirements.
If you live in the European Union and utilize the online usage features of the Products and Services, you are entitled to the following data protection rights according to the GDPR:
Contact us at either of these addresses for any questions about this Policy.